Copeni ApS conducts Bilingua's website (in text “Website”) and all the related services (“Service”). The subject of these Terms and Conditions is access and use of the service. By purchasing or accessing the service you express that you have read, understood and agreed to these Terms and Conditions.
You will get an on-going membership at Bilingua.
Your membership will automatically be renewed after the trial of 3 days period and then every 30 days for the membership price, respectively 67.00 EUR a month or the local price, showed below under “Pricing by country”. Your membership will run until you actively cancel your membership. There is no binding period of your membership, it can be freely terminated at any time.
By signing up for a membership through one of our campaigns you agree to let Bilingua withdraw the trial period price and then the normal monthly rate for the monthly subscription from the credit card used when signing up. When you buy a subscription, you will automatically be renewed until you terminate under “Settings” on Bilingua. You have to be at least 18 years of age and reside in one of the countries we are operating in, to have a valid subscription to Bilingua. There are no hidden charges when purchasing the introduction subscription, just the amount stated in the campaigns, as you can terminate your subscription before the 3 days trial period runs out.
if a subscription payment is rejected by the customers credit card, the customer will later be charged the same amount until payment goes through.
Payments with rejected attempts will be raised again later for a new period. Rejected payment for over half a year, terminates the subscription automatically and access for the site Bilingua closes.
All though Copeni ApS reserves the right to issue both digital af physical invoices if a customers order is not followed through with a payment by credit card. Invoices can be issued by a third party as Copeni ApS reserves the right to use so called factoring methods. Furthermore the customer agrees also that all communications relating to this trade is covered by RPL § 154a on a agreement to electronic and telephone communication between the parties in this trade.
A confirmation email for your order/payment will be sent to the email you stated upon signing up for the subscription.
Pricing By Country
What is Bilingua
Bilingua is an online language learning platform which allows its users to learn and practice a language and take tests so they can track their improvement. Our users are free to take courses online from their home by logging on their account via computer, smartphone or other devices. The progress of each user is tracked, so we can tailor the future lessons to make them focus around the weak points a user might have. Through the visually oriented lessons, a user gets feedback and can remember new phrases a lot faster than when learning the traditional way. Bilingua may, in its sole discretion and at any time, update, change, suspend, make improvements to or discontinue any aspect of the Service, temporarily or permanently.
We strive to do the best customer support as possible – we are open Monday to Friday from 08.00 AM - 23.00 PM (Time zone: UTC +1) and will do our best to guide you and answer your questions within 48 hours on weekdays and we are closed in the weekends.
All questions or problems can be send to email@example.com – All e-mails and customer service answers will be in French or English, so please write your questions in French or English, so we can provide the quickest and best online support for you. If written in other languages, we might not be able to understand it or have to do a Google translate, and some answers, might be misunderstood and wrong.
Our phone support can also be reached in our opening hours, you can reach us by calling +45 89 88 49 90.
Failure To Receive Welcome E-mails, Invoice E-mails Etc
Bilingua cannot be held accountable for the subscriber not receiving the welcome email, terminations, invoices, receipts etc. It is at any time the responsibility of the subscriber to ensure that your provider or e-mail is accessible and able to receive the mentioned mails. By ensure that they do not end up in the spam folder or ”junk mail”. E-mail providers such as Hotmail and Gmail can have problems related to the e-mails sent from Bilingua and we advise you to use an alternative provider when subscribing to Bilingua.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-todate.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Which Personal Information Do We Gather From You?
When you gain access, sign up, participate in, create an account or in other way uses our services, we can collect personal information about you. The personal information, we collect, depends on the circumstances and the services you use, but can consist of the following:
User Generated Personal Information
Your purchase references, i.e. if you react on ads or campaigns
• IP address
We can also gather other information about your use of our services through cookies and similar technologies.
Personal Information Gathered From Third Party
We may supplement the information we collect from you with information we receive from third parties and through your use of websites, products or services offered by other products in our company, Copeni ApS. This can for example Include information we receive from third parties who provide our payment solutions in order to enable payment when using our Services.
Why Do We Gather Your Personal Information?
We process your personal information for the following purposes:
A) For the sake of our contractual relationship:
• To handle payment for your account and to deliver order and invoice information to you
• To keep track of your purchases in order to ensure that we can provide you with the services that you are entitled to
• To communicate with you about your subscription, account or purchase of our Services
• To inform you about changes in our Services
• To provide offers, news, information, products or services that you request from us
B) For legitimate purposes:
• To share your information with other products within Copeni ApS when necessary for administrative purposes or for the deliverance of our Services to you
• To use IP address or other information required to block the malicious use of our Services for the purpose of protecting our Services or otherwise enforcing or using our Terms and Conditions
• To provide information in a merger and acquisition process for business and strategic management purposes.
• In order to provide you with offers, news, information, products or services that we believe may be of interest to you, including tailor-made advertising, it relate to your likely interests
• For analysis and statistical purposes
• To establish, exercise or defend legal requirements
C) We may also process your personal information if it is necessary forus to comply with a legal obligation or decision of an authority.
What legal basis in GDPR is the processing of your personal data based on?
• point (A) is required for the conclusion and fulfillment of our obligations following our agreement with you;
• point (B) is required for our legitimate interests in developing, managing, protecting and marketing our Services as well as from a business and strategic perspective;
• point (C) will only occur if we have received your consent to such treatment;
• point (D) is required to comply with legal obligations;
Is It Mandatory For You To Provide Your Personal Information
Personal information that we request from you and which is marked “mandatory” in any way, is required for us to provide our Services (for legal, contractual, administrative, technical or similar reasons ).
However, some of your personal information may only be required if you use specific features, enable optional parts of the Service, or request access to certain resources, offers, promotions, programs, or similar from us or our marketing partners.
This will you be informed about before collecting such personal information from you.
Who Can We Share Your Personal Information With?
The partners, sponsors and advertisers
We can share your personal information with our collaborators and sponsors. In addition, we may also share your personal information with our collaborators and advertisers, but only after you have requested it or assent that you have consented to it.
As described, we may also use aggregated information to monitor the use of our Services in order to help us improve and develop our Services, and we may make such aggregated information available to third parties, such as. content partners or advertisers. Aggregated information does not include personal information and can’t be linked to you.
Third parties for security or other legitimate reasons
We may also disclose your personal information to third parties if we reasonably have reason to believe that disclosure of such personal information is necessary:
• In order to comply with applicable legal obligations, including applications, court orders, government requests or search warranties, or otherwise required by law;
• To protect our rights or property, or the safety of our customers or employees;
• To protect against fraudulent, malicious, misuse, unauthorized or illegal use or subscription to our Services and to protect our network, Services, Devices and Users from such use;
• To promote or defend against complaints or legal claims in court, administrative cases and procedures and the like;
• To assess credit risk, for reporting purposes or to receive payment for our Services;
• To external auditors and supervisors
Where Do We Process Your Personal Information?
How Long Do We Store Your Personal Data?
We will keep your personal information only as long as we consider it necessary to fulfill our purposes as described above under “Why do we process your personal information”. Then we will delete or, in some cases, anonymize your personal information. We regularly check whether we have saved personal information to be deleted. Since we process your personal information for different purposes, the actual period of personal information will vary.
Typically, the following deletion deadlines apply:
|Data type||What is it?||Deletion deadline|
|User data||User data is information about, how you use the service and which orders you make.||Until the account is deleted (is processed in 5 years)|
|Customer service data||Customer service data is information that you provide when you are in contact with Bilingua's customer service and voice recordings made for educational purposes.||3 years (call logs and text dialogs)
1 month (voice recordings)
|Account information||Account information is information about your account, such as username, password and purchase information made in the|
|Until deletion of account|
|Transaction data||Transaction data is information about transactions made on your account in connection with purchases made in the|
How Do We Protect Your Personal Information?
Protecting your personal information is important to us. All personal information you provide us is stored on secure servers and we have strict procedures to protect against loss, abuse, unauthorized access, change, disclosure or destruction of your personal information. Any payment transactions will be encrypted by industry standard technology and subject to PCI security standards.
While we work hard to protect your personal data, we cannot guarantee that our security measures prevent any unauthorized attempts to access, use or disclose personal information. However, we maintain safety and incident plans, including plans for handling any breach of data security, in case of a physical or technical incident to handle this in a timely fashion and limit any adverse effect of such an incident.
How Can You Access Your Personal Information?
We understand that sometimes you may need additional information from us about your personal information and how they are processed or that you may want to update or correct the personal information you have given us. Therefore, you include the following rights:
Right to access your personal information:You are entitled to be verified by us if we process personal information about you and, if so, to access your personal information and information.
Right to get corrected personal information:If you find that personal information we treat about you is inaccurate, you have the right to make us correct such personally identifiable information.
Right to delete personal information (the right to be forgotten):Under certain circumstances, for example, if your personal information has been processed illegally or you have withdrawn your consent (if processing of your personal information is based on your consent), you have the right to request and delete your personal information from us.
Right to limit processing:under certain circumstances, i.e. If you contest the accuracy of your personal information or if you object to our legitimate purpose to process your personal information, you are entitled to request that we limit the processing of your personal information until a solution has been found.
Right to protest against processing:under certain circumstances, i.e. if you contest our legitimate interest in processing your personal information, you have the right to object, for reasons relating to your particular situation, against such processing.
Right to data portability: If your personal information is processed automatically based on your consent or in the performance of our contractual relationship, you have the right to request that we provide you with your personal information in a machine-readable format for transmission to another data controller.
Right to lodge a complaint with the supervisory authority: You have the right to file a complaint regarding our processing of your personal information to your supervisory authority.
If our processing of your personal information is based on your consent, you have the right to withdraw such consent at any time (however, it will not affect processing based on your consent before withdrawal) by contacting us or by updating the settings in the Service. (where relevant).
Please contact us using the contact details below to make a request for your rights. We will make commercially reasonable efforts to respond to your request within 30 days of receiving such a request. If we cannot comply with your request within 30 days, we will let you know about this, the reason for the delay and when we expect to be able to meet your request.
Also, be aware that you can change your contact preferences on the “Settings” page if you do not want to receive certain types of information from us. You can also do this at any time by contacting us at firstname.lastname@example.org or by calling +45 89 88 49 90.
By registering on our website, you agree:
• that your information about you and/or your organization is accurate, current and integral;
• to keep your password and other information related to your security of the service confidential;
• to regularly update your information in order to keep it accurate, complete and current;
• to be responsible for all the actions that have arisen from the use of your account.
• To pay your invoice every month, until your membership is terminated or canceled.
Payment & Billing
You are obligated to ensure that your payment information is up to date. You agree to pay in advance of the time period during which such services are provided. Unless otherwise provided, you agree that until and unless you notify Copeni ApS of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Copeni ApS does not store payment information. All payments are made through SSL encrypted connections, which ensures maximum safety for the transactions.
You acknowledge and agree that any card and related billing and payment information that you provide will be shared by Copeni ApS with a third party partner, such as: payment processor and/or acquirer.
The registration will start with a trial period of 3 days.
If you do not withdraw at the time your trial expires, your card will be charged the amount specified in our “Pricing by country” table. Your signup campaign’s country decides the amount and currency you will pay, as this will be considered your local currency.
Copeni ApS reserves the right to charge you the trial fee specified in pricing by country, and thereafter the full membership fee specified in pricing by country, for the use of our services.
Copeni ApS reserves the right to change its fees at any time, upon notice to you if such change may affect your existing or future subscriptions.
Our charge of your credit card will appear as "https://bilingua.net+45 89 88 49 90" on your credit card statement.
The cards accepted: Visa and MasterCard.
You may terminate or cancel the services by giving Copeni ApS written notice via the email: email@example.com or by logging in to your account and canceling your subscription. In case of canceling your subscription in the maximum of 14 days from subscribing, we offer a refund for all subscription costs (trial + monthly).
You may discontinue to use and request to cancel your account and/or any Bilingua services at any time.
Please note that the subscription can be also paused for an unlimited time due to traveling/vacation, etc. For all further inquirers please include in your email following information: order numbers, customer number, full name and email address.
You can cancel subscription any time and your profile will be active until the next billing cycle. After that, you will no longer have access to your profile and we may delete all information on your profile. We accept no liability for such deleted information or content.
Copeni ApS may terminate your access to the services, in whole or in part, without notice, in the event that:
You infringe this Agreement
You fail to pay any fees due
Your use of the Service may harm Copeni ApS or others
Violate the current Terms & Conditions. Share information concerning other members’ (e-mail address, postal address, telephone number, etc.)
You commit Illegal behavior, non-ethical, irresponsible or any other behavior that could be construed as harassment towards other members or the website itself.
Your account is considered fraudulent.
You commit General inacceptable behavior as defined by the site.
In that case, Copeni ApS shall not refund to you any fees paid before such termination, and you shall be obligated to pay all fees and charges that appeared prior to the effectiveness of such termination
Please note: Upon termination of the services for any reason: user content, user profile, and other data will be deleted. Your account and use of the Service may be terminated by you or by Copeni ApS. You can do it by following the instructions given on the Service. Copeni ApS may terminate your access and use of the Service at any time, for any reason, and at such time you will have no further right to use the Service. You may terminate your Bilingua account at any time by following the instructions available through the Service. The provisions of these Terms and Conditions relating to the protection and enforcement of Bilingua proprietary rights, your representations and warranties, disclaimer of representations and warranties, release and indemnities, limitations of liability and types of damages, ownership of data and information, governing law and venue, and miscellaneous provisions shall survive any such termination.
Any content considered as a direct violation with the law as well as cases of harassment will be reported to the relevant authorities, including the IP address of the member, time of creation and any other necessary information.
Each request for a refund is reviewed by our customer support team. If it gets approved, we will start the process and refund to your credit card, we offer a refund for all subscription costs (trial + monthly), in case of canceling your subscription in the maximum of 14 days from subscribing.
You will not upload, display or otherwise provide on or through the Service any content that: (i) is libelous, defamatory, abusive, threatening, hateful, harassing, offensive or otherwise violates any law or infringes upon the right of any third party (including copyright, trademark, privacy, publicity or other personal or proprietary rights); or (ii) Copeni ApS’s sole judgment, is objectionable or which restricts or inhibits any other person from using the Service or which may expose Copeni ApS or its users to any harm or liability of any kind.
1. What are cookies?
Cookies are small text files containing information that a website like ours can save and read again.
2. What are we using cookies for?
We are using cookies for the following: Remembering your username and password, collect statistics about how you use our website – via Google Analytics make it possible to share via facebook and other social media, saving your name and address for relevant new promotional campaigns.
3. How to prevent or get rid of cookies?
To learn more about deleting cookies, you can use the following link:
To learn more about controlling cookies, you can use the following link
4. For how long are we storing the cookies?
The cookies we place with you are stored for a varied number of months, depending on the purpose of the various cookies. Every time you visit our website, the period is extended and they are automatically removed when they expire.
Indemnification Of Copeni ApS
You agree to defend, indemnify and hold harmless Copeni ApS and its directors, officers, employees, contractors, agents, suppliers, licensors, successors and assigns, from and against any and all losses, claims, causes of action, obligations, liabilities and damages whatsoever, including attorneys' fees, arising out of or relating to your access or use of the Service, any false representation made to us (as part of these Terms and Conditions or otherwise), your breach of any of these Terms and Conditions, or any claim that any template we provide to you is inaccurate, inappropriate or defective in any way whatsoever.
Your Representations And Warranties
You represent and warrant to Copeni ApS that your access and use of the Service will be in accordance with these Terms and Conditions and with all applicable laws, rules and regulations of the EU and any other relevant jurisdiction, including those regarding online conduct or acceptable content, and those regarding the transmission of data or information exported from the EU and/or the jurisdiction in which you reside. You further represent and warrant that you have created or own any material you submit via the Service and that you have the right, as applicable, to grant us a license to use that material as set forth above or the right to assign that material to us as set forth below. You further represent and warrant that you will carefully safeguard your password, user name, and account information, will not share your password or user name with any third party, and will not allow any third party to access your Bilingua account for any purpose.
No Representations Or Warranties By Copeni ApS
All information, property and rights provided or granted to you by Copeni ApS are provided to you on an “as is” basis. Copeni ApS and its suppliers make no representations or warranties of any kind with respect to the service, either expressed or implied and all such representations and warranties, including warranties of merchantability, fitness for a particular purpose or non-infringement, are expressly disclaimed. Without limiting the generality of the foregoing, Copeni ApS does not make any representation or warranty of any kind relating to accuracy, service availability, completeness, informational content, error-free operation, results to be obtained from use, or non-infringement. Access and use of the service may be unavailable during periods of peak demand, system upgrades, malfunctions or scheduled or unscheduled maintenance or for other reasons. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitation On Types Of Damages/limitation Of Liability
Copeni ApS will not be liable to you or any third party claiming through you (whether based in contract, strict liability, tort or other theory) for indirect, incidental, special, incidental, consequential or exemplary damages arising out of or relating to the access or use of, or the inability to access or use, the service or any portion thereof, including but not limited to the loss of use of the service, inaccurate results, loss of profits, business interruption, or damages stemming from loss or corruption of data or data being rendered inaccurate, the cost of recovering any data, the cost of substitute services or claims by third parties for any damage to computers, software, modems, telephones or other property, even if Copeni ApS has been advised of the possibility of such damages. Copeni ApS’s liability to you or any third party claiming through you for any cause whatsoever, and regardless of the form of the action, is limited to the amount paid, if any, by you to Copeni ApS for the service in the 12 months prior to the initial action giving rise to liability. This is an aggregate limit. The existence of more than one claim hereunder will not increase this limit.
The software used on Bilingua's website could include technical, typographical, or photographic errors. Bilingua does not warrant that any of the materials on its website are accurate, complete, or current. Bilingua may make changes to the content contained on its website at any time without notice. Bilingua does not, however, make any commitment to update the materials and no refunds can be demanded if our software is down at times. We will ofcourse try our best to provide the best service as possible for all our monthly subscribers.
Bilingua has not reviewed all of the sites linked/urls to its Internet website and is not responsible for the contents of any such linked site or the content and files uploader by our users on Bilingua. The inclusion of any links or files does not imply endorsement by Bilingua of the site. Use of any such linked web site is at the user’s own risk.
Proprietary Rights In Service Content And Activity Materials
All content available through the Service, including designs, text, graphics, images, information, software, audio and other files, and their selection and arrangement (the "Service Content"), are the proprietary property of Copeni ApS or its licensors. No Service Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, other than as expressly permitted in these Terms and Conditions. You may not use any data mining, robots, scraping or similar data gathering or extraction methods to obtain Service Content. As between you and Copeni ApS, all data, information and materials generated from your access and use of the educational activities made available on or through the Service, shall be exclusively owned by Copeni ApS, and you shall not have any right to use such Activity Materials except as expressly authorized by these Terms and Conditions. By using the Service, you hereby assign to Copeni ApS any and all rights, title and interest, including any intellectual property rights or proprietary rights, in the Activity Materials. All rights of Copeni ApS or its licensors that are not expressly granted in these Terms and Conditions are reserved to Copeni ApS and its licensors.
Bilingua and all other trademarks, service marks, graphics and logos used in connection with the Service are trademarks or service marks of Copeni ApS or their respective owners and some of them are registered at the EU Copyright Directive. Access and use of the Service does not entitle you to use or reproduce the Bilingua name or any Bilingua or third-party trademarks, service marks, graphics or logos.
Your Choices and Opt-Outs
Members and Visitors who have opted in to our marketing and cart notification emails can opt out of receiving the emails from us at any time by clicking the "unsubscribe" link at the bottom of our marketing messages. Also, all opt-out requests can be made by emailing us using the contact details provided in the "Ownership" section below. Please note that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management, and Members cannot opt out of these messages unless you cancel your account.
Governing Law And Arbitration
These Terms and Conditions, its subject matter and Copeni ApS and your respective rights under these Terms and Conditions shall be governed by and construed under the laws of DK, excluding the conflict of law provisions of that or any other jurisdiction. Any possible dispute arising between you and Copeni ApS will be resolved by binding arbitration. The arbitration shall be conducted by a single arbitrator in DK. Unless otherwise expressly required by applicable law, each party shall bear its own attorneys’ fees without regard to which party is deemed the prevailing party in the arbitration proceeding.
Notice For Claims Of Copyright Violations And Agent For Notice
To prove and demonstrate your suspect, as a copyright owner, that any material available through the service infringes upon your copyrights, you may submit a copyright infringement notification to Bilingua pursuant to the EU Copyright Directive by providing us with the following documentation and information in writing:
• a physical or electronic signature of the copyright owner or the person who acts on behalf of the owner of the copyright interest;
• a description of the copyrighted work that you claim has been infringed;
• a description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service;
• telephone number, address and email address;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the law, copyright owner or its agent; and a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
Anti-Money Laundering Policy
Be aware that Bilingua's business practices prohibit bribery, corrupt behavior and money laundering.
You agree that you shall remain in compliance with all applicable laws that relate to commercial or public sector bribes, money laundering, terrorism (including but not limited to local anti-corruption laws, Canada’s Corruption of Foreign Public Officials Act, the U.S. Foreign Corrupt Practices Act, the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions and the U.K. Bribery Act).
Should you at any point in time fail to be compliant, Bilingua reserves the right to terminate your account without any notice.
Changes Of Terms And Conditions
Copeni ApS reserves the right to modify the terms at any time. If the terms change it will be published on our website and the subscriber will have 30 days to terminate the subscription if you disagree with the terms. This will apply in a case of significant changes in your current agreement with Copeni ApS. After the 30 days any still existing member will be deemed to have accepted the changes implied. The subscriber can at any time change address and user details via the “My profile”. The changes till then take effect in the current terms.
These Terms and Conditions represent the entire agreement between Copeni ApS and you concerning the subject matter hereof. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect. A waiver by Copeni ApS or you of any provision of these Terms and Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. Copeni ApS may assign its rights or obligations under these Terms and Conditions without condition. These Terms and Conditions will be binding upon and will inure to the benefit of Copeni ApS and you, and Copeni ApS’s and your respective successors and permitted assigns.
These Terms and Conditions were originally written in English language (US). In the event any translated version of this agreement conflicts with the English one, the English version controls.
Owner information of Bilingua
For further information about our Terms & Conditions or other unanswered issues or questions, please feel free to contact us at the information below.
Bilingua is owned and operated by:
Business Number: 39700433
Phone: +45 89 88 49 90
Monday to Friday: 08:00 - 23:00